Customer-Focused Consulting (Business Communication)

Two-day program
Designed for professionals – Business owners, consultants, engineers, technical sales, etc…
Orientation to professional business communication
Studying the customer’s business
Three levels of management
Characteristics of the three management levels
Transactional vs. consulting sales
Tools for studying the industry and company
Approaching the prospect
The telephone approach
Diagnosing the customer’s current condition
Common customer problem areas
Diagnostic questioning
Understanding the customer’s concept
Determining decision-making criteria
Capitalizing on your strengths
Planting the seed
Addressing areas where you are weak
Developing a game plan
Presenting a winning proposal
Detecting and resolving fear-based concerns
Handling backward movement
Reaching agreement and asking for commitment
Setting expectations and objectives
Testing to measure progress
Nourishing productive relationships
Cultivating the account
Referrals and testimonials
Account growth strategies

Please click Get Included for additional information.

Q & A

Do you have a specific sales or sales management challenge? Send it our way, we would love to help!

Do you have a sales and / or sales management training / keynote opportunity? We welcome the opportunity to work with and for you!

Please contact Killing Herb Inc. to start the conversation and confirm available dates.