• An orientation to the Buy-Learning Process
  • What makes a successful salesperson
  • An in-depth understanding of how people buy
  • Customer-focused sales roles that match the buying process
  • Customer service and retail sales tips and techniques
  • How to measure the success of your customer meetings
  • Diagnostic questions to help determine the customer’s needs
  • How to differentiate yourself from the competition
  • How to overcome loyalty to another supplier
  • How to intensify buying desire
  • A method for offering recommendations
  • How to resolve buying fear/conflict/negotiation
  • Non-manipulative ways for asking for commitment
  • Tips for creating repeat customers
  • How to get a referral
  • Learn how to turn the way you sell and communicate into a competitive advantage
  • Learn proven, easy to apply GEM techniques and tips that will instantly improve your sales and customer’s satisfaction

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